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GET 20% OFF 2 OR MORE

FREE SHIPPING £40+

 

We offer fast shipping options to get your sunnies to you, please allow an additional business day for processing.

UK: Express, FREE for orders over £40 - (could take up to 3 days)

£5 Shipping cost for orders under £40. 

 

CHANGE OF HEART?

We’ll happily refund your purchase if you’re not absolutely satisfied, within 30 days of delivery. Must be in original condition with original case and tags in which they were sent. Anything received after 30 days or not in original condition will be issued as a Merchandise Credit available to be used at Quay Australia.

Download and complete this form and send it in with your return.

Returns are available for full-priced Sunnies, Blue Light Glasses & Jewellery. Gift Cards are non-refundable. Final sale items are not eligible for refund- if returned a store credit will apply. If you purchased during our Buy One Get One Free promotion, both pairs of glasses must be returned to be eligible for a return.

Allow 2-3 weeks for the receipt and processing of your return. A refund will be issued to the original form of payment. You’ll receive confirmation by email when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

Quay will NOT be responsible for the costs associated with returns. We recommend selecting an insured and traceable shipping carrier. We are not responsible for shipping fees or import fees associated with the return.

WARRANTY

SUNNIES & BLUE LIGHT GLASSES

For manufacturing defects, replacements are available within 12 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

JEWELLERY

For manufacturing & material defects, replacements are available within 90 days of purchase. Warranty does not cover accidental damage caused by general use. Lost components & natural wear and tear do not make jewellery pieces eligible for exchanges.

Contact customercare@quayaustralia.co.uk for more information

SALE ITEMS

All sale items are final and are not subject to our refund policy.

QUESTIONS?

Contact us at customercare@quayaustralia.co.uk  and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

I LIVE OUTSIDE OF THE UK, HOW DO I ORDER?

DON’T WORRY WE GOT YOU, WE SHIP TO ALL OF EUROPE THROUGH OUR UK SITE. IF YOU LIVE IN THE EUROPE SHOP HERE.

IS IT SAFE TO SHOP ON QUAYAUSTRALIA.CO.UK? 

Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or your credit card.

WHERE’S MY ORDER?

If your order seems to be taking longer than anticipated, please contact customercare@quayaustralia.co.uk.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We offer fast shipping options to get your sunnies to you:

UK: Next Business Day (must order by 2pm GMT). 

Europe: Next Business Day (must order by 2pm GMT). 

CAN I TRACK MY ORDER?

Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact customercare@quayaustralia.co.uk.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and PayPal.

WHAT IS YOUR RETURN POLICY?

We’ll happily refund your full-priced Sunnies, Blue Light Glasses & Jewellery, within 30 days of delivery, if they have not been worn. They must be in resalable condition with original case and tags. 

Please visit our Returns Page for full details.

If your Quay Australia Sunnies weren’t purchased on www.quayaustralia.co.uk please refer to the retailer’s returns and exchange policy where you purchased your Quay Australia sunnies from.

WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact customercare@quayaustralia.co.uk.

CAN I CHANGE OR CANCEL MY ORDER?

Please email customercare@quayaustralia.co.uk for all change or cancellation inquiries. Make sure to include your full name and order number.

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER? 

Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact customercare@quayaustralia.co.uk

DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?

You can find us at these locations

 

Quay Squad, 

We’re committed to our community more than ever. We are closely monitoring our warehouse and shipping carrier partners and will keep this page as up to date as possible. We’re also here to chat with you at any time—just send us a note to customercare@quayaustralia.co.uk or tweet at us @quayaustralia.

LIVE OUTSIDE OF THE UK?

DON’T WORRY WE GOT YOU, WE SHIP TO ALL OF EUROPE THROUGH OUR UK SITE. IF YOU LIVE IN THE EUROPE SHOP HERE.

ONLINE SHOPPING & DELIVERY

  • Quay.com is open for shopping globally. All our distribution centers are shipping at this time. We are following local health mandates and taking additional precautions, including staffing & extra cleaning in our warehouses.
  • We are experiencing higher than normal volume, so if it’s been more than 5 days and you haven’t received your shipping confirmation, please contact us at customercare@quayaustralia.co.uk (last updated: 11/20/20)

CURRENT UPDATE FROM USPS

  • Expect delays due to unprecedented volumes and operational complexities resulting from the pandemic, International Carries (UPS, USPS, Hermes, DHL, AUS Post) delivery guarantees remain suspended until further notice.
  • For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order (last updated: 11/20/20).

RETURNS

  • We have extended our online & shops return window.
  • Online purchases are available for return within 60 days after purchase.
  • All return processing may be delayed up to 14 days due to USPS delays (last updated: 11/20/20).

 

Our goal during this time is to stay connected and share uplifting content from you, our incredible squad, as we’re feeling the need for positivity, community, and self-love. Again, if any of this doesn’t feel right to you—let us know at customercare@quayaustralia.co.uk or on twitter @quayaustralia. We’re on this ride together.

Sending love + good energy,

🖤 Quay

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