Cookie Policy

Consent

By using this website (https://www.quayaustralia.co.uk) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy.  You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.

 

Disabling cookies

If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here. Please note that some of the services will not function so well if cookies are disabled.

Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.

Some browsers make is possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

 

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

 

What types of cookies do we use?

We describe the categories of cookies we and our affiliates and  contractors use below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided. 

Name Souce Purpose Type
quay_site_loc [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines which site user goes to (US/UK/AU) for geographical purposes. Necessary to browse the site, without it, a modal will consistently pop up asking a user to select a location. Persistent Cookie (200 year)

 

Performance Cookies

 We make use of analytic cookies to analyse how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Name Souce Purpose Type
NID [.google.com] Google Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. Persistent Cookie ~ 2 years
SID [.google.com] Google Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. Persistent Cookie ~ 2 years
SSID [.google.com] Google Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. Persistent Cookie ~ 2 years
ajs_anonymous_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_group_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_user_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
pixlee_ga [.pixlee.com] Pixlee Google analytics id used to track relevant analytics Session Cookie
_ga [www.quayaustralia.co.uk] QuayEyewear Pty Ltd This comes from Google Analytics and is used for distinguishing users Persistent Cookie ~ 2 years
_orig_referrer [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Tracks the origin from where a user visits the site Session Cookie
shopify_ga [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years

 

Website Functionality Cookies

We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language or the region you are in), or to recognise the platform from which you access the site, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.

Name Souce Purpose Type
ajs_anonymous_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_group_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_user_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
pixlee_ga [.pixlee.com] Pixlee Google analytics id used to track relevant analytics Session Cookie
LivePersonID [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Persistent Cookie ~ 1 year
LPSID-75555851 [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Session Cookie
LPVID [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Persistent Cookie ~ 1 year
LPCKEY-75555851 [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Session Cookie
_gat [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Google analytics cookie used to limit the number of requests that have to be made to doubeclick.net Persistent Cookie ~ 2 years
_privy_a [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
_privy_b [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
_privy_lr [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
LPCKEY-45718606 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
LPSID-45716806 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
LPVID [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
privy_suppress_287381 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines whether or not our email signup pop up has been previously dismissed/if the user has already signed up Persistent Cookie - Refreshes everyday/time a user visits on a different day
_landing_page [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used to determine the user's landing page when visiting the site. Persistent Cookie ~ few days
_olAlertsForShop [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Notifications for the site Session Cookie
_secure_session_id [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores the session ID when a user is browsing the site Session Cookie
_session_id [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores the session ID when a user is browsing the site Session Cookie
_shopify_fs [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
_shopify_s [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_sa_p [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_sa_t [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_uniq [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
_shopify_visit [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_y [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent cookie ~20 years
_s [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_y [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
cart_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores cart information Persistent cookie ~1 month
customer_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Shopify cookie to store unique customer information Persistent cookie ~20 years
epb_previous_pathname [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Populates breadcrumbs on the site Session Cookie
ISP_ENDPOINT_WEBAPI [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used to determine a specific user Session Cookie
seen-cookie-message [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines whether or not a user has seen our cookie policy pop up, and has therefore accepted our cookie policy Persistent Cookie ~30days
secure_customer_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Shopify cookie to store unique customer information Persistent Cookie ~ 20 years
storefront_digest [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookie set up by shopify platform Session Cookie

 

Advertising Cookies

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website. Their privacy practices are set out below:

http://www.criteo.com/privacy/

Name Souce Purpose Type
_ga [.criteo.com] Criteo This is sourced from Criteo due to them appending our site analytics strings (UTM). This comes from Google Analytics and is used for distinguishing users Persistent Cookie ~ 1 year
eid [.criteo.com] Criteo Publisher match cookie to analyze publisher effectiveness Persistent Cookie ~ 1 year
uid [.criteo.com] Criteo Criteo User ID allowing them to effectively value and target users based on their likelihood to engage and browsing data Persistent Cookie ~ 1 year
zdi [.criteo.com] Criteo Display zone cookie for Criteo to analyze zone effectiveness Persistent Cookie ~ 1 year

 

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source.

The following table documents each type of cookie, along with how long a persistent cookie lasts 

 

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

 

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on May 30, 2017.

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