FAQS

QUESTIONS?
Contact us at customercare@quayaustralia.co.uk and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

 

 CUSTOMER SERVICE HOURS:

7 days a week, 24 hours a day.

 

IS IT SAFE TO SHOP ON QUAYAUSTRALIA.COM?
Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or your credit card.

 

WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact customercare@quayaustralia.co.uk.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

We offer fast shipping options to get your sunnies to you:

UK: Next Business Day (must order by 2pm GMT). 

Europe: Next Business Day (must order by 2pm GMT). 

 

CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact customercare@quayaustralia.co.uk.

 

WHAT IS YOUR RETURN POLICY?

Change of heart? We will happily exchange or return your unworn sunnies within 30 days of purchase. Sunglasses must be in original condition and you must send back with your own postage.

For manufacturing defects, exchanges and full refunds are available within 3 months of purchase.

Contact us at customercare@quayaustralia.co.uk for more information and make sure to include your full name and order number.

  

WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact customercare@quayaustralia.co.uk. 

  

CAN I CHANGE OR CANCEL MY ORDER?
Please email customercare@quayaustralia.co.uk for all change or cancellation inquires. Make sure to include your full name and order number.

 

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact customercare@quayaustralia.com.

 

DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?

At this time, we are online only. However, we are sold at over 2000 retailers around the world! Please contact customercare@quayaustralia.co.uk to find a location near you.

Sunnies Ship Free!

Free shipping!

SUNNIES SHIP FREE (& FAST)*

UK: Express, FREE for orders over £30.

Europe: Express, FREE for orders over £60.