Privacy Policy

Table of Contents 

  1. Terminology
  2. What personal information we collect
  3. How we collect personal information
  4. Purpose of collection and use of information
  5. How information is shared
  6. Storage, security, and retention of personal information
  7. Your privacy rights
  8. Privacy of children
  9. Direct marketing
  10. California Residents
  11. Questions and Complaints
  12. Cookies policy
  13. Changes to this Policy

Quay Eyeware Inc. is a sunglasses retailer with worldwide operations.  This policy (the “Policy”) sets out how we collect, use, manage, transfer, disclose, and store personal information in the course of doing business. You agree that this Policy applies to you as an individual and is separate from, and does not amend or modify, any contractual arrangements between you or your organization and us, nor create any rights in you under any such contract.  The examples contained in this Policy are illustrations only and are not intended to be exhaustive.

By submitting your information to us, you agree to the processing set out in this Policy.  Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you.

Our website may contain links to other third party websites.  If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information.  Please check those policies before you submit any personal information to such third party websites.

1. Terminology

In this Policy:

"personal information" means any information or opinion about a living natural person (whether or not true), including information that can reasonably be used to identify a specific natural person;

"we," "us," "our," and "Quay Eyeware Inc." are references to Quayeyeware Pty Ltd and its related companies from time to time; and

"you" and "your" means a natural person whose personal information we have collected.

2. What personal information we collect

As part of our operations we collect personal information.  The specific personal information that we may collect or hold will depend on the context in which we collect it, and may include your name, telephone or mobile phone number, addresses, banking details, credit card information, tax file number, details of transactions you conduct through our website or through other channels and of the fulfilment of your orders, information about your eyeglass prescription, and any other personal information you or a person ostensibly authorized by you submits to us, as well any other information that we consider necessary (such as information about your opinions) to perform our functions and activities (which may include details of your visits to our website and information collected through cookies and other tracking technologies including your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access).

3. How we collect personal information 

3.1 We collect personal information in a number of ways, including:

(a) where you provide information directly to us, including through our website or when you participate in promotions or competitions run by us;
(b) where you interact directly with our employees and such other persons acting for us or on our behalf, such as our customer service team, including from electronic queries sent to us via email;
(c) where you provide information directly to us during a recruitment process;
(d) from third parties, such as our service providers;
(e) through referrals from individuals or other entities;
(f) through marketing and business development events;
(g) where you provide feedback to us;
(h) from related entities in our corporate group; and
(i) from publicly or commercially available sources of information.

3.3 If you do not wish for your personal information to be collected in a way anticipated by this Policy, we will use reasonable efforts to evaluate your request. If we do comply with your request, or you choose to not provide your personal information to us, or you provide us with inaccurate or incorrect information, we may not have sufficient information to conduct our business and we may be limited:

(a) in our ability to properly conduct our operations, including providing products and services to you;
(b) in our ability to keep you informed about your orders or our business;
(c) in considering your application for employment with us; and
(d) in our ability to respond to an inquiry or request.
4. Purpose of collection and use of information

4.1 We collect, use and disclose personal information for the primary purpose of conducting our business, which includes:

(a) providing and managing the delivery of our services and products, including processing orders, providing email and SMS notifications, and delivering products;
(b) collecting and disclosing personal information to our related companies in connection with our operations;
(c) in the case of potential employees, assessing a person’s application for employment with us, and verifying your details and contacting your references;
(d) researching and assessing our services and products to identify possible improvements, including collecting, using, and disclosing details about your usage patterns and interests;
(e) responding to an inquiry or request;
(f) compiling and maintaining a mailing list and communicating with persons on those lists, including marketing our own products and services to you.  Please see section 8 of this Policy for further information about this, including how to opt-out of marketing communications;
(g) fulfilling obligations to, and cooperating with, government authorities, courts, regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or in order to enable us to comply with our regulatory requirements or to respond to regulators;
(h) resolving disputes or addressing complaints;
(i) protecting our property, rights, and security, and the rights, property, and security of third parties or the public in general;
(j) doing something that one would reasonably expect us to do using the information including carrying out audits;
(k) disclosing business-related data and information (including personal information) to potential buyers or other successors (and their advisors) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, insolvency, liquidation, or similar proceedings;
(l) pursuing our legitimate interests, such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
(m) ensuring the quality or safety of our products and services;
(n) where you otherwise provide your consent, whether express or implied; and
(o) where otherwise required by law.
5. How information is shared

5.1 In conducting our operations, we may share some of your personal information with, or receive personal information from, third parties such as outsourced service providers and contractors. Unless you have agreed otherwise, these parties are not allowed to use your personal information for any other purpose except to assist in conducting our business. We take reasonable steps to ensure that such third parties are subject to confidentiality requirements and to obligations to process personal information in compliance with the same safeguards that we deploy. In particular, we may disclose your personal information:

(a) to third party technology providers including Shopify and NetSuite which are online solutions we use to process customer orders and manage internal human resource functions;
(b) if you enroll in our loyalty program, to third party service providers to process the loyalty program subscription payments and to manage credits;
(c) to couriers and other logistics service providers to deliver products and services to you;
(d) through Electronic Data Interchange (EDI);
(e) in the case of employees, to third parties that manage our payroll system;
(f) to any other third parties carrying out our functions;
(g) to other service providers or referral partners in order to provide our services to you, or to assist our functions or activities (such as law firms);
(h) where you otherwise provide your consent, whether express or implied; and
(i) where otherwise required by law.

5.2 From time to time, we may transfer your personal information to overseas recipients (including our related companies and any relevant third parties) if it is necessary to conduct our business.  We currently have operations in Australia, the United States and Europe and personal information is disclosed to recipients in those jurisdictions. We also use cloud-based solutions such as Shopify, NetSuite and EDI that store personal information securely primarily in the United States and Europe. We may from time to time expand our operations and/or change the cloud-based or other solutions used to store personal information.

5.3 We take reasonable steps to ensure that our service providers provide commitments relating to privacy and confidentiality which require the service provider to limit its use of your personal information and to protect your personal information against misuse, loss and unauthorized access.  Where you are based in the UK or elsewhere in the European Economic Area (EEA), and we transfer your personal information outside of the EEA, we will impose the same data protection safeguards that we deploy inside the EEA on applicable third parties.

6. Storage, security, and retention of personal information

6.1 Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorized persons. Please notify us immediately if you believe there has been any unauthorized access to your information.

6.2 Although we take reasonable steps, we do not control how a third-party partner may use your data. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.

6.3 We keep personal information as long as it is reasonably necessary for the purposes described in this Policy or otherwise in compliance with our or our service providers’ data retention policies.  Certain information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information.  If you have provided us with personal information in the course of applying for employment with us, and your application has not been successful, we may keep your personal information in case a suitable role becomes available.  Where applicable, if any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.

7. Your privacy rights

7.1 We will take reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.

7.2 Applicable data protection laws may give you the right to access, receive a copy of, correct, or delete personal information that we hold about you.  You may request to access, receive a copy of, correct, or delete the personal information we hold about you by contacting our Privacy Officer. In some cases, your authorized agent may also contact our Privacy Officer on your behalf.  We will comply with our obligations to provide you with access to or a copy of your personal information, to correct any inaccuracies we are informed of, and to delete your personal information in accordance with applicable data protection laws. You can submit a request by clicking here or by contacting us as set forth below. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

7.3 Applicable data protection laws may also give you the right to object to or restrict our processing of your personal information. Data subjects whose processing is based upon consent may withdraw that consent at any time; however, we will not be able to provide or continue to provide services or marketing communications to the data subject.  Please make request to object or restrict our processing or withdraw consent pursuant to the instructions above.

7.4 When we ask for information from you, you are given the opportunity to ‘opt-in’ to receive additional information, such as site announcements, product reviews, promotional information, product sampling opportunities and research requests from us and to allow us to share your contact information with certain of our trusted partners and customers. Users who no longer wish to receive these communications, or who do not want their contact information shared as described herein, may stop receiving them by following the Unsubscribe instructions included in any communication or by following the Access procedures above.

7.5 If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

8. Privacy of children

8.1 Our websites are not intended for children under the age of 13 years.  In addition, we do not knowingly collect any personal data from children under the age of 13 years.  The children's products that we may offer for sale on our websites are intended for purchase by adults only.  No-one under the age of 13 years should provide any personal data through our websites.

9. Direct marketing

9.1 From time to time, we may use your personal information for direct marketing purposes (for an indefinite period).  Where required by law, we will ask for your consent before conducting any of these types of marketing.  This includes sending you updates about our products and offerings or shopping cart reminders. When we contact you, it may be by mail, telephone, email or SMS. SMS may be sent using an automatic telephone dialing system. Consent for SMS is not required as a condition to purchase products or services. Message and data rates may apply.  Where we use or disclose your personal information for the purpose of direct marketing, we will:

(a) inform you if we intend to use your information for such purposes;
(b) allow you to ‘opt out’ or, in other words, allow you to request not to receive direct marketing communications; and
(c) comply with any such request by you to ‘opt-out’ of receiving further communications within a reasonable time frame.

9.2 We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.  You may ask to be removed from our marketing lists at any time by clicking the unsubscribe link or by directly contacting us.  If you don't wish to receive direct marketing materials, contact our Privacy Officer using the details set out at the end of this Privacy Policy.

10. California Residents

10.1 This section 10 only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information Quay Eyeware Inc. has collected about them and what categories of third parties Quay Eyeware Inc. has disclosed their personal information to for a business purpose in the preceding 12 months (e.g., to a service provider). California residents can find this information below:

 Categories of Personal Information Collected by Quay Eyeware Inc.

Disclosed by Quay Eyeware Inc. for a Business Purpose?

Categories of Third Parties to which Quay Disclosed Personal Information for a Business Purpose



Service Providers

Personal information categories listed in Cal. Civ. Code § 1798.80(e)


Service Providers

Commercial information 



Service Providers

 Internet activity or electronic network activity information



Service Providers

 Geolocation data



Service Providers

Audio, electronic, visual, thermal, olfactory, or similar  



Service Providers

Professional or employment-related information 


Service Providers 

Inferences drawn from other personal information to create a profile



Service Providers


10.2 The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth above.

10.3 California residents have certain rights in their personal information which are covered in section 7 above. 10.4 For purposes of the CCPA, we do not “sell” personal information, nor do we have actual knowledge of any “sale” of personal  information of minors under 16 years of age. California residents have the right not to receive discriminatory treatment by Quay Eyeware Inc. for the exercise of their rights conferred by the CCPA.

10.5 Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers.  Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

11. Questions and complaints

11.1 Quay Eyeware Inc. is the data controller in respect of your personal information under this Policy.

11.2 If you have a question about how we handle personal information,wish to exercise any of the choices you may have in your personal information or lodge a complaint about our management of personal information (including if you believe that we have managed your personal information in breach of applicable privacy laws), you may contact our Privacy Officer:

Attention: Privacy Officer
Quay Australia
821 Howard Street
San Francisco, CA 94103 
Telephone: 877.505.7829

11.3 The Privacy Officer will co-ordinate the investigation of any complaint and any potential resolution of a complaint. In order to be sure that we understand the details and nature of your question or complaint, we may ask you to put your question or complaint in writing. We will aim to resolve all complaints as soon as practicable for us to do so.

12. Cookies policy

View our cookie policy at

For further information on the cookies we use and the purposes for which we use them, please contact our Privacy Officer.

13. Changes to this Policy

We may change this Policy at any time. Please refer back to this Policy periodically to review any updates. If we make material changes to this Policy we will notify you by publication on our website or as otherwise required by applicable law. The revised version of the Policy will be effective at the time we post it, which time will be indicated at the end of this Policy. You agree to be bound by any modified or amended versions of this Policy.


Last updated:   July 1, 2021

ABN: 74 118 078 274